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Thank you for shopping with 2 Star Trading. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer returns and exchanges in accordance with the following guidelines.

1. Eligibility for Return and Exchange

• Returns: You can return most items within 30 days of receiving your order for a refund or exchange. Items must be in unused, undamaged, and resalable condition with all original tags and packaging intact.

• Exchanges: If you’d like to exchange an item for a different size, color, or product, you can do so within 30 days of receiving your order, subject to availability.

• Non-returnable items: The following items are not eligible for return or exchange:

  • Personalized or custom-made items
  • Clearance or final sale items
  • Items that have been opened or used (if applicable)

2. How to Return or Exchange an Item

• Step 1: Contact our customer service team at 2startrading2024@gmail.com or +92 335 6200036 to initiate the return or exchange process. Please include your order number, reason for return, and the item(s) you wish to return or exchange.

• Step 2: We will provide you with a Return Merchandise Authorization (RMA) and return instructions. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.

• Step 3: Pack the item securely in its original packaging (if possible), including the original receipt or proof of purchase.

• Step 4: Ship the item back to us. We recommend using a trackable shipping service to ensure the safe return of your product.

3. Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund. You will be notified via email when your refund is approved or if any issues arise. Refunds typically take 5-7 business days to appear on your original payment method.

• Refund Method: Refunds will be issued to the same payment method used for the original purchase.

• Shipping Fees: Please note that shipping fees are non-refundable. If your return is due to an error on our part (e.g., a defective or incorrect item), we will cover the cost of return shipping.

4. Damaged or Defective Items

• If your item is damaged or defective upon arrival, please contact us immediately at 2startrading2024@gmail.com or+92 335 6200036. We will arrange for a return or exchange at no additional cost to you. You may be asked to provide photos of the damaged item as part of the process.

5. Exchanges

• If you wish to exchange an item for a different product, size, or color, please contact our customer service team. If the item is unavailable, we will issue a refund to your original payment method.

• Exchanges are processed once the returned item has been received and inspected.

6. Late Returns

• Returns received after 30 days of delivery may be subject to a restocking fee or may be rejected entirely, depending on the condition of the item. Late returns will be handled on a case-by-case basis.

7. Return Fees and Shiping charges

• If you are returning please be aware that you are responsible for all return shipping fees. Please ensure that the item is correctly declared as a return to avoid unnecessary delay.

8. Contact Us

For any questions regarding your return, exchange, or refund, please don’t hesitate to contact us